IT Infrastructure Specialist


Plzeň region


Informační technologie

Druh úvazku



by agreement

Referenční číslo


Kontaktní osoba:

Náplň práce:

Be part of the ESD Regional IT Operations Team and 1st/2nd line support. Reports to the IT Operations Manager East EU/DACH.

  • IT support to end-users (working from office) and engineers (working from field)
  • System administration
  • Manage local Backup solutions
  • Make redundant setup for IT solutions whenever possible
  • Implement and test adjustments and extensions of existing solutions
  • Daily monitoring of systems and system integration
  • Analyse and solve reported errors
  • Documentation of monitoring procedures
  • Manage contacts with suppliers of local IT systems
  • Development of usage of IT solutions
  • Running and manage smaller local projects related to IT infrastructure
  • Be part of regular meetings with IT colleagues in EU
  • Documentation of procedures, solutions and local infrastructure
  • Take initiatives and implement optimizations of business processes
  • Be a team member of IT Operations East EU
  • Work as backup for AAES Service Desk in other regions
  • Cooperate with Application Operation and Information Solutions
  • Resolve first/second line support based on tickets in Service Desk system


  • Good knowledge in Microsoft Active Directory
  • Good knowledge in Microsoft Windows 7/10
  • Good knowledge in Windows Server 2008/2012/2016/2019
  • Experience with Microsoft Skype for Business / Teams
  • Basic MS Exchange understanding
  • VMware knowledge and experience
  • Veaam Backup knowledge and experience
  • Networking skills / experience with Windows Server based networks
  • Experience in analyzing & troubleshooting 1st & 2nd level problems
  • Knowledge about ITIL framework with focus on service requests, incidents and problem management
  • Knowledge in working with some of the major Service Desk systems
  • +3 year experience in global company working with central infrastructure
  • Experience with working in hosted / central environments
  • Willingness to travel within the region and once a year on ITO meeting
  • Fluent in English (verbal & writing)